SECURIAWALL – REFUND & CANCELLATION POLICY
v1.1 Hardened
Effective Date: 21/06/2025
Last Updated: 11/02/2026
This Refund & Cancellation Policy (“Policy”) governs cancellations, refunds, and billing disputes for services provided by Securiawall Ltd. (“Securiawall”, “we”, “us”).
This Policy is incorporated by reference into the Securiawall Terms of Service (“Terms”).
Capitalized terms not defined herein have the meanings set forth in the Terms.
1. Nature of the Services
Securiawall provides digital security, proxy, and network services that are provisioned immediately upon purchase and begin operating in real time.
By subscribing, you acknowledge that the Services are:
- delivered immediately;
- continuously active once provisioned;
- not capable of being “returned” or revoked after use.
2. General Refund Policy (No Refunds)
Except as expressly stated in this Policy, all payments are final and non-refundable.
Because Services are delivered immediately and resources are allocated upon activation, refunds are not provided for:
- partial use;
- unused time remaining in a billing cycle;
- cancellation after service activation;
- dissatisfaction not caused by verified technical incompatibility.
3. Limited Exception – Technical Incompatibility (72 Hours)
A refund may be issued only if all of the following conditions are met:
- a genuine technical incompatibility prevents Securiawall from providing the core functionality of the purchased Service;
- the incompatibility is not caused by Customer misconfiguration, third-party software, Origin Server issues, or violations of the Terms or AUP;
- the issue is reported to support within seventy-two (72) hours of service activation;
- the incompatibility is verified and confirmed by Securiawall's support team.
3.2 Scope. If approved, the refund applies only to the initial subscription fee for the affected Service and billing period.
3.3 Discretion. All determinations regarding technical incompatibility and refunds are made at Securiawall's sole discretion.
4. SLA Breaches (Credits Only)
4.1 No Cash Refunds for SLA Issues. Failure to meet SLA availability commitments does not entitle you to a monetary refund.
4.2 Service Credits as Exclusive Remedy. SLA breaches are remedied exclusively through Service Credits, as defined and calculated under the Service Level Agreement.
5. Cancellations
5.1 Customer-Initiated Cancellation. You may cancel your subscription at any time via the Dashboard.
Cancellation takes effect at the end of the current billing cycle.
- Services remain active until the billing period expires.
- No further charges will be made after the cancellation effective date.
5.3 No Prorated Refunds. Cancellation does not result in prorated refunds or credits for unused time, except as expressly stated in this Policy or the SLA.
6. Automatic Renewal
6.1 Auto-Renewal. Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless canceled at least 24 hours prior to the renewal date.
6.2 Authorization. By subscribing, you authorize Securiawall to charge the payment method on file for recurring fees until cancellation.
7. Waiver of Cooling-Off Rights (Where Applicable)
To the maximum extent permitted by applicable law, you acknowledge and agree that:
- the Services are digital and delivered immediately;
- you expressly waive any applicable “cooling-off” or withdrawal rights (including under UK Consumer Contracts Regulations) at checkout by affirmative action (e.g., a checkbox).
7.2 Legal Limits. Nothing in this Policy excludes rights that cannot be lawfully waived; however, where waiver is permitted, it is expressly agreed.
8. Termination for Cause (No Refund)
No refunds or credits will be issued if Services are suspended or terminated due to:
- violation of the Terms or AUP;
- abuse, illegal activity, or prohibited use;
- non-payment or chargebacks;
- security threats posed to the network or other customers.
8.2 Law Enforcement and Compliance. Termination due to legal or regulatory requirements does not entitle you to refunds.
9. Chargebacks and Payment Disputes
9.1 Dispute First. You agree to contact Securiawall support and attempt to resolve billing issues before initiating a chargeback.
Initiating a chargeback without good-faith dispute resolution may result in:
- immediate suspension of Services;
- permanent account termination;
- refusal of future service.
9.3 Evidence Submission. Securiawall may submit transaction records, service logs, account activity, and acceptance records to payment processors and banks in response to chargebacks.
10. Currency, Fees, and Payment Methods
10.1 Currency. Fees are charged in the currency displayed at checkout.
10.2 Payment Methods. Accepted payment methods may include credit/debit cards and other methods as displayed at checkout (e.g., crypto), subject to additional terms of the payment provider.
10.3 Payment Processor Terms. Payments are also subject to the terms of the applicable payment processor, which operate independently of this Policy.
11. Changes to This Policy
Securiawall reserves the right to modify this Policy at any time. Changes become effective upon posting unless otherwise stated. Continued use of the Services after changes constitutes acceptance.
12. Governing Law
This Policy is governed by and construed in accordance with the laws of England and Wales, as set forth in the Terms.