SECURIAWALL – TERMS OF SERVICE

1. Definitions

• “Account” means your dashboard account, including all credentials, API keys, and access tokens.
• “AUP” means the Acceptable Use Policy, incorporated by reference.
• “Business Day” means a day other than a Saturday, Sunday, or public holiday in England.
• “Clean Traffic” means traffic that has passed through our mitigation/filtering pipeline and is forwarded toward your Origin Server.
• “Customer Content” means any content, data, code, text, media, files, and communications transmitted, proxied, or delivered by you via the Services (including content hosted on your Origin Server).
• “Dashboard” means the web-based management portal and any related APIs.
• “Downtime” has the meaning set forth in the SLA.
• “Fair Use Policy” means reasonable use limits designed to protect network stability and other customers, as described in these Terms and/or the Order Form.
• “Order Form” means the plan/package selected at checkout, including quotas, limits, pricing, and any plan-specific terms, whether shown on the website or agreed in writing.
• “Origin Server” means the backend server(s) or infrastructure you designate to receive Clean Traffic.
• “Service Credits” means credits applied to future invoices as defined in the SLA and as the sole remedy for SLA breaches.
• “Services” means Network DDoS Protection, Web Application Firewall (WAF), Global CDN, Load Balancing, Game Proxy Server, and any associated features, software, documentation, and support we provide.
• “SLA” means the Service Level Agreement, incorporated by reference.
• “Subprocessor” means a third-party data processor engaged by Securiawall to process personal data on our behalf as described in the Privacy Policy.
• “Taxes” means any VAT, sales, use, withholding, or similar taxes (excluding taxes based on Securiawall’s net income).

2. Eligibility, Account Creation, and Authority

2.1 Eligibility. You must be legally capable of entering into a binding contract. If you use the Services as an individual consumer where consumer law applies, certain rights may apply that cannot be excluded; however, the Services are primarily offered on a business/self-serve basis.

2.2 Accurate Information. You must provide accurate, complete, and current registration and billing information and keep it updated.

2.3 One Account per Customer. We may restrict multiple accounts created to evade enforcement, limits, or billing.

3. Scope of Services

3.1 Passive Conduit / No Content Ownership. Securiawall acts solely as a passive conduit for the digital transmission of data between your Origin Server and end-users. We do not create, edit, control, verify, or endorse the content transmitted through our network. You represent and warrant that you own all rights to the content delivered via our Service. Securiawall expressly disclaims any liability for illegal, infringing, or offensive content hosted on your Origin Server. You remain solely responsible for your website's content and compliance with applicable laws.

3.2 Self-Serve Model. Unless expressly stated otherwise in an Order Form, the Services are self-serve. You are responsible for configuration, deployment, and operational decisions made in the Dashboard or via API.

3.3 No Absolute Security Guarantee. Security technology is not infallible. We do not guarantee that all attacks will be prevented, that your systems will be free from compromise, or that the Services will be uninterrupted.

3.4 Service Evolution. We may update, improve, or modify the Services, including introducing or removing features, provided that we do not materially reduce core paid functionality for your current billing period without reasonable notice (except for security/emergency reasons).

4. Customer Responsibilities

4.3 Configuration Outcomes. Any rules, whitelists, blacklists, rate limits, or routing decisions you configure (or fail to configure) are your responsibility.

4.4 Compliance. You are responsible for ensuring your use of the Services complies with applicable laws, and for providing any required notices and obtaining any required end-user consents.

5. Acceptable Use Policy

5.1 The AUP is incorporated by reference and forms part of these Terms.

5.2 Any violation of the AUP (or activity that we reasonably believe violates the AUP) may result in immediate enforcement action, including limitation, suspension, or termination under Section 9.

6. WAF and DDoS Technology Disclaimers

6.1 WAF Accuracy Disclaimer. You acknowledge that the Web Application Firewall (WAF) and DDoS protection technologies are not infallible. Securiawall does not guarantee detection of 100% of threats (False Negatives) nor does it guarantee that legitimate traffic will never be blocked (False Positives). You are responsible for configuring your own whitelists and custom rules to minimize service disruption. Securiawall accepts no liability for traffic blocked due to customer misconfiguration.

6.2 No Mitigation Time Guarantee. While Securiawall employs advanced automated systems to detect and mitigate DDoS attacks, we do not guarantee a specific "Time to Mitigate". Mitigation times may vary based on the complexity, vector, and size of the attack. The Service Level Agreement (SLA) covers the availability of the network, not the speed of attack suppression. Any references to mitigation times in marketing materials are estimates based on historical averages and do not constitute a binding commitment.

7. “Unlimited” Services, Fair Use, and Plan Limits

7.1 “Unlimited” Services and Fair Use Policy. References to "Unlimited" bandwidth, concurrent connections, or DDoS mitigation capacity are subject to technical feasibility, network capacity, and our Fair Use Policy. Securiawall reserves the right to throttle, limit, or suspend services that consume excessive resources in a manner that compromises the stability of our network or the performance of other customers, regardless of the plan limits. "Unlimited" does not imply a guarantee of infinite resources.

7.2 Plan Limits. Plan limits (e.g., traffic quotas, burst policies, RPS, state table caps, domains, ports, CCU, rule counts, backend counts) are set out in the Order Form and may be enforced automatically.

7.3 Overages/Throttling. Where your plan indicates that service does not stop upon exceeding a quota, we may (as described in the Order Form) apply throttling, performance degradation, or additional charges.

7.4 Abuse of “Unlimited.” Using “unlimited” in a way that materially degrades network stability, evades limits, or harms other customers is a breach of these Terms and/or the AUP.

8. Service Level Agreement

8.1 The SLA is incorporated by reference.

8.2 Service Commitment (Availability). Securiawall will use commercially reasonable efforts to make the Services available with a Monthly Uptime Percentage of at least 99.8% during any monthly billing cycle.

8.3 Exclusive Remedy. Service Credits are the sole and exclusive remedy for SLA breaches, and are subject to SLA terms, exclusions, claim procedures, and caps.

9. Suspension and Termination

9.1 Termination and Suspension. Securiawall reserves the right to immediately suspend or terminate your access to the Services, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms or Acceptable Use Policy. Immediate suspension may occur if your traffic poses a threat to the security, integrity, or availability of our network or other customers.

9.2 Enforcement Actions. Actions may include: blocking, rate limiting, disabling features, requiring configuration changes, limiting routes, or full suspension/termination.

9.3 No Refund for For-Cause Termination. Suspension/termination for cause does not entitle you to any refunds.

9.4 Effect of Termination. Upon termination, your right to use the Services ceases; you remain liable for any outstanding fees and charges incurred up to termination.

10. Fees, Billing, Taxes, and Renewal

• 10.1 Billing Cycle & Auto-Renewal. Subscriptions renew automatically unless canceled through the Dashboard at least 24 hours prior to renewal.
• 10.2 Cancellation Timing. Cancellation takes effect at the end of the current billing cycle.
• 10.3 Payment Failure. If payment fails or is reversed, we may suspend access until payment is resolved.
• 10.4 Taxes. Fees are exclusive of Taxes. You are responsible for applicable Taxes, including VAT.
• 10.5 Chargebacks. Filing a chargeback without first contacting support to resolve a billing dispute may be treated as a breach.

11. Refund & Cancellation Policy

11.1 No Refunds (General Rule). Digital services are provisioned immediately and are generally non-refundable.

11.2 Limited Exception – Technical Incompatibility (72 Hours). Refunds may be issued at our sole discretion where technical incompatibility is verified by our support team within 72 hours of service start.

11.3 SLA Breaches. SLA breaches result in Service Credits only, not monetary refunds.

11.4 Waiver of Cooling-Off. If legally applicable, you acknowledge immediate delivery of digital services and agree to waive applicable cooling-off rights to the maximum extent permitted by law at checkout.

12. Intellectual Property, Feedback, and License

12.1 Securiawall IP. The Services, Dashboard, software, and documentation are owned by Securiawall and/or its licensors and are protected by IP laws.

12.2 Customer Content. You retain ownership of Customer Content. You grant Securiawall a limited, worldwide, non-exclusive license to transmit, process, cache, filter, and otherwise use Customer Content solely to provide and secure the Services.

12.3 Feedback. If you provide suggestions or feedback, you grant Securiawall a perpetual, irrevocable, worldwide right to use it without obligation or compensation.

13. Confidentiality

Each party may receive confidential information of the other. The receiving party will protect it using reasonable care and use it only for performing under these Terms. Confidential information excludes information that is public, independently developed, or rightfully received without restriction. This section survives termination.

14. Privacy and Data Processing

14.1 Our processing of personal data is described in the Privacy Policy, incorporated by reference.

15. Sanctions and Export Control

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to UK Government, UN, or US (OFAC) sanctions or embargoes (including, without limitation, Iran, North Korea, Syria, Cuba, and Russia). You agree not to use the Service to provide infrastructure to any sanctioned entity or individual.

16. Game Proxy & UDP Services Disclaimer

Due to the nature of UDP protocols and external ISP routing, Securiawall provides Game Proxy services on an "as-is" basis regarding latency (ping) and jitter. The SLA Availability Guarantee applies only to the network connectivity status (Up/Down). Variations in player experience, latency, jitter, or packet loss caused by external routing are expressly excluded from the SLA and are not eligible for Service Credits. "Lag" does not constitute Downtime.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SECURIAWALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. SECURIAWALL'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE LIMITED TO THE AMOUNT YOU PAID TO SECURIAWALL FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to indemnify, defend, and hold harmless Securiawall, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your Customer Content; your breach of these Terms, the AUP, or the SLA; your violation of law; your misuse of the Services, including use that harms third parties or other customers.

19. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control (including natural disasters, war, terrorism, civil unrest, government action, data center failures, or major ISP/backbone outages). This does not excuse your payment obligations.

20. Changes to Terms

Securiawall reserves the right, at our sole discretion, to modify or replace these Terms at any time. Changes will be effective upon posting to the website (or as otherwise stated). Your continued use of the Services after changes become effective constitutes acceptance.

21. Assignment

Securiawall may assign or transfer these Terms (including in connection with a merger, acquisition, reorganization, or asset sale) without restriction. You may not assign these Terms without our prior written consent.

22. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

23. Order of Precedence

In the event of conflict, the following order applies (highest priority first):

1. Order Form
2. SLA
3. AUP
4. Refund & Cancellation Policy
5. Privacy Policy and Cookie Policy (for data matters)
6. These Terms

24. Notices

We may send notices via email to your registered email address, via Dashboard notifications, or by posting on our website. Legal notices to Securiawall must be sent to legal@securiawall.com or the registered office address stated on our website.

25. Severability, Waiver, and Survival

If any provision is held unenforceable, the remainder remains in effect. Failure to enforce any provision is not a waiver. Sections that by their nature should survive will survive termination.

26. Entire Agreement

These Terms, together with the Order Form, AUP, SLA, Refund & Cancellation Policy, Privacy Policy, and Cookie Policy, constitute the entire agreement and supersede all prior understandings regarding the Services.